Contact Information

You can contact the customer service of CruisesOnly calling CruisesOnly's phone numbers.

  • (800) 278-4737
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CruisesOnly Website:

CruisesOnly Online Chat:

Corporate Office Address:

Cruises Only LLC
P. O. Box 536637
Orlando, Florida 32853-6637
United States

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CruisesOnly Rating and Reviews

Rating details

1.7
more details
Customer service
Exchange, Refund and Cancellation Policy
Additional Fees
Website

Rating stats

Rating trend

Summary of CruisesOnly Customer Service Calls

34 TOTAL
CALLS
26% SUCCESSFUL
CONNECTIONS
05:08 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact CruisesOnly to Ask about:

Request for Information Question:

  • “I have questions” , Review # 1822968
  • “To check what time we must board the ship on embarkation day”
  • “Reconfirm”

Activation/ Cancellation Question:

  • “Cancel my reservation”
  • “I want to cancel a cruise I have from 31 August 2019,du to hurricane dorian”

Payments and Charges Question:

  • “Payment”
  • “Rebate”
  • “Unknown charges”

Product/ Service Question:

  • “Book a cruise”

Other Question:

  • “Tried to call and Email my agent the message came back and said that number is no longer available”
  • “Change dining”
  • “New reservation”

About

Top CruisesOnly Services

Cruise Booking, Customer Care, 7 Night Southern Caribbean Cruise Booking

CruisesOnly Pros and Cons

Pros: Non

Cons: Not customer service oriented, Feed not clearly stated before booking, Take liberties without notifying the customer, Refusal to refund money at no fault of customer, Lied

Related Companies

World Travel Holdings, CheapCruises Com, Cruises Com, Resort For A Day, Luxurycruise Com

Summary

CruisesOnly is a travel agency which specializes in cruises and cruise vacations. The company was founded in January 1986. Its headquarters is based in Wilmington, Massachusetts, United States. CruisesOnly offers Crystal River, Oceania, Regent Seven Seas, Viking Ocean, and Cunard luxury cruises. There is a CruisesOnly V.I.P. Customer Loyalty Club with Silver, Gold, Platinum, and Diamond plans. The company also offers Cruise Line Loyalty Program with exclusive promotions and booking discounts. There is an online tool to search and reserve cruises on the company website. Customers can cancel an order with full or partial refund. Available payment options are Visa, MasterCard, American Express, and Discover. All payments are made in U.S. dollars.

CruisesOnly reviews and complaints

CruisesOnly is ranked 31 out of 166 in Cruises and Ships category

Payment Methods

VISA

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