CruisesOnly

I called in on July 2,2024 and spoke with an agent named Joanne about cancelling a cruise due to some unforeseen issues. She advised me that the $500 deposit taken from our bank had not yet posted on their end and that there would be a $100 cancellation fee which could be deducted from the $500 deposit.

We then would only be receiving $400 back on the card on file with them. She then told me she would call me back on July 3 to fix the problem. On the 3rd I called and spoke with an unknown agent and was cut off. I called back and spoke with an agent named John who stated the same as Joanne that there was cancellation fee of $100 and we would receive back $400.

Not even a minute later there was another $100 dollars removed from our bank account, so now they had taken a total of $600. I immediately called back and spoke with an agent named Tyler who stated the $100 was for cancellation even though I had already been told that it would be taken from the initial $500 deposit. I asked to speak to a supervisor and was connected to a lady named Artrell who was nice in the beginning and later became upset when I told her that I had been lied to about the $100 being removed from the initial $500 deposit. She stated that her employers were not liars and that maybe they had just misinformed me.

I explained to her that this was the same as being untruthful or liars. She became more upset when I asked her to give me a phone number to the corporate offices and stated she only had an email for them.

She became rude when I asked her to confirm the names of the agents I had talked to and stated "I don't know their names, you are the one that called". I then received the email address from her and ended the call.

I totally dont understand the reviews. Karen Buford and other service rep have always honored everything that was promised to me.

I hope more people that are happy with them start porting reviews. Unfortunately we post more reviews when we upset vs when we are satisfied. I just want people to know that I have booked at least 25 cruises and I never had a problem. Even when Covid hit I had 5 cruises that need to get rescheduled and I received $600 onboard on all them plus other credits that were promised.

I usually book with whoever answers when I call and the same result easy quick bonus money plus a repeat of what I am to expect the get plus the total. I love Cruisesonly and the people I referred do also

I have been on many cruises and planned most of them directly. This one however, I decided to try Cruises only because it advertised get free on board credit.

So of course me loving the spa decided some free credit would be great to help offset the extra cost. So I booked with them and was told I would get $200 dollars OBC. WOW! Great now when I try to pay off said cruise SURPRISE there was a clerical error of $200 hmmmm coincidence I think not.

I have been on the phone with them for two hours and 32 minutes today trying to straighten this out. Of course I couldnt so I went ahead and paid the extra $200 but I will never use this company again.

I have booked over 20 cruises with CruisesOnly and a key perk for booking cruises with them is that they provide a shore excursion credit with each cruise. Because we are the highest status, we are supposed to receive $100 credit toward a shore excursion.

However, on this cruise, the credit never arrived. I have called 4 times and sent at least 3 e-mails and it is impossible to talk to the person who handles this and no one else wants to help. I just get told that they will e-mail the person (whose information is never given) and let them know. Then nothing happens and I call again.

Then it is the same story. However, this has been going on for more than a month and now I am about to leave on the trip. Their rules also make you use it at least 4 days before the cruise. Soon, it will be impossible to use but, no one at the company seems to care.

This is the way they treat someone who has given them a ton of business. Think how they would treat you.

sold me a cruise on carnival horizon, the kids went Buckwild, fist fights on board at the ice cream machine, drunk, middle schoolers in the elevators, racial slurs with middle schoolers, young kids ran through hallways all night, long knocking on doors, the food sucked. The desserts were worse.

We returned most of the food we ordered, the pay restaurants were not any better. I return some of that food as well. The destinations were the places we ended up eating at. I would never go here again.

They should be embarrassed as they have parents sign a waiver, notating curfews at 1 AM they did not adhere to it.

They did not ensure kids were running all over the place at 2 AM and 4 AM . That sucks you save all year to have a sucky vacation.

A couple of days ago I went to book some shore excursions from my cruise to Alaska coming up in June 2023 when I noticed I could not book anything for one of the rooms (booked connecting rooms for my family of 5) which we had booked back in March 2022. So, I went to log into my cruise on CruisesOnlys website when it stated that the reservation had been cancelled (1 of the 2 rooms).

I immediately called CruisesOnly and after almost 2 hours with Abagail Jenkins (ext. 33144), trying to figure out why it was cancelled and her going back and forth between her supervisor and Royal Caribbean our call went to the survey which usually happens at the end of the call which it unfortunately was not. I waited about 30 minutes in hopes the representative would call me back but she never did so I called CruisesOnly again. The representative that picked up attempted to message Abigail Jenkins through their internal messaging system but she did not respond and upon checking it appeared Miss Jenkins had either went to lunch or had left for the day.

The new representative was willing to start the process all over again but upon her reaching out to Royal Caribbean, she was told the wait time for a representative would be about an hour, so I asked if I could have Miss Jenkins direct extension to leave her another message of my own, which I did with no call back even though her recorded voicemail stated her days and hours which was the timeframe I was calling between. After waiting for another day for Mrs. Jenkins to call me back, which unfortunately did not happen, I proceeded to call CruisesOnly once again. This time I was helped by Jen Davis (ext.

33283), over the following two hours we went back and forth between her supervisor and Royal Caribbean who at this point had washed their hands clean of the situation being it was CruisesOnlys fault for not getting my payment transferred over to RCCL in time, in turn causing one of my rooms (oddly) to get cancelled. I have the emails and print outs to prove that my payments as far as I (the customer) can see, were applied to my booking and that To prevent cancellation, you must be paid in full by February 22, 2023. I have the emails to prove that my payments were posted to my booking as well as another email saying my final payment was not due until February 22, 2023.

I've been cruising for years now, and over the years I have mostly booked with RCCL, NCL, Disney and Carnival directly but sometimes I have used BJ's travel and CruisesOnly to book. Well after this incident, no matter how this incident turns out, I will never book another cruise unless it is directly with the Cruise line.

I implore any cruisers to avoid CruisesOnly at all cost. They caused one of my rooms to get cancelled and do not want any responsibility even though the documentation and emails prove otherwise.

They will gladly take your money and then leave you out to dry when their representatives screw up. The supervisor (Tamika) was not willing to talk to me nor was she willing to even try to remediate the matter to help the customer out of the predicament they put the customer in.

Re: booking # 136-********

We had to cancel our cruise due to the airfare prices being so high and recently being laid off. We booked two adjoining rooms, and my first complaint was that they never told us that would be two separate reservations so was charged $100 each for each room.

Then when I had to cancel, they charged $100 a room and I wanted to credit my sister the charge since she is still going on the cruise. They wouldn't let that happen and said it had to be used for a "future cruise credit." It's my credit shouldn't I be able to use it where I would like to?

Overall, they didn't work with me on anything so think that is $unu250 down the drain due to the $25.00 cancellation fees and the $100 fees. All for nothing and my cruise is still over 5 months out so I am sure they will be able to sell the rooms.