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Verified Reviewer
New Reviewer

AVOID AVOID AVOID; protect your invest and book direct

CruisesOnly - AVOID AVOID AVOID; protect your invest and book direct
CruisesOnly - AVOID AVOID AVOID; protect your invest and book direct
CruisesOnly - AVOID AVOID AVOID; protect your invest and book direct
A couple of days ago I went to book some shore excursions from my cruise to Alaska coming up in June 2023 when I noticed I could not book anything for one of the rooms (booked connecting rooms for my family of 5) which we had booked back in March 2022. So, I went to...
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ID
#4211627 Review #4211627 is a subjective opinion of poster.
Location
Hollywood, Florida
Pros
  • 1800 number
Cons
  • No follow-up calls or emails
  • Horrible customer service
Loss
$1500
Preferred solution
To get my cancelled cruise booked with the insane price increase.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unreasonable fees

We had to cancel our cruise due to the airfare prices being so high and recently being laid off. We booked two adjoining rooms, and my first complaint was that they never told us that would be two separate reservations so was charged $100 each for each room. Then when...
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ID
#4135784 Review #4135784 is a subjective opinion of poster.
Pros
  • Travel agents were polite
Cons
  • Poor policy for cancellation
Loss
$250
Preferred solution
Price reduction

Please don't ever use CruisesOnly for cruising they will rob you blindly. Also, sell and make you more promises than sand on the beach. Your agent will be available part time and eventually no time