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CruisesOnly - Rude customer service

2.1
Details
We had dropped our passports and spent some time retracing our steps to find them. When we did, we were late in getting to our scheduled excursion provided by CruisesOnly. I called CruisesOnly and chatted with a woman who was disinterested in our plight, and rudely informed me that our $300 excursion was lost, could not reschedule, go to a later event or refund our $$. I had purchased trip insurance through ShoreExcursionsGroup/Toursales - and since we finally found our passports, they refused to honor the trip insurance. Two shady companies I would STAY FAR AWAY from.
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ID
#1590401 Review #1590401 is a subjective opinion of poster.
Cons
  • Not customer service oriented
Reason of review
Return, Exchange or Cancellation Policy
Loss
$270
Preferred solution
Full refund

CruisesOnly - Didn’t deliver onboard credit as promised

1.8
Details
Took somewhat of a last minute cruise and didn’t receive onboard credit and once the cruise was over, so was the customer service. They have no problem blowing you off once they have your money
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ID
#1422542 Review #1422542 is a subjective opinion of poster.
Location
Macclenny, Florida
Service
Cruisesonly Customer Care

CruisesOnly - It’s promotion is a rip

2.0
Details
We book a cruise for dic 2028; the promotion says 1000 onboard credit: when you book ; online now they says it’s only 25,00 cause tax are not included our cruise exceeds 1000$ this a rip for a couple of senior ever will cruise with them and it’s my third cruise
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ID
#1296597 Review #1296597 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Problems with payment

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5 Night Pacific Coastal Northbound Cruise Booking  1.0 1

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girlfriend cruise

You guys have always been great i have been on 2 a year for 30 years ...Problem girlfriend will be traveling on a Ukraine passport we plan to go as soon as the Corona BS is over she is a cardiovascular surgeon and can take care...

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