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5.0
Details
I have had 2 cruises cancelled due the virus. I have been waiting for a response from RCCL. I reached out to Cruises Only got some assistance and it then when I made contact with KENDRA @ x37173. She listened to my story and called RCCL. She was on the phone with for almost 2 hours in which I was given idea what was happening. We ironed out some mistakes made by RCCL and I have received some of my funds (only about half). I will be reaching out again to Kendra for another follow up with RCCL. I just wanted to let someone in her department to know how professional and supportive she is. Thank you Susan Ratti srrn95@yahoo.com

User's recommendation: I have recommended this company several times.

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ID
#2009134 Review #2009134 is a subjective opinion of poster.
Location
Cape Coral, Florida
4.8
Details
I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently came back from a cruise on the RCCL Jewel of the Seas which she booked. I contracted Norovirus after there was a breakout on the 3 day of the cruise....
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1 comment
Anonymous
#1628089

We were on the same cruise ship. We boarded on October 24 in Rome to go on a 12 day European Mediterranean Cruise and a 12 day Transatlantic cruise back to Puerto Rico.

My husband got deathly sick on the 12day of the first cruise and had to be rushed by ambulance to a Rome hospital. There he stayed for 9 days. I have never seen him so sick. We celebrated our 40th anniversary and his 72nd in the hospital.

We have cruised several times before, but not on this line, and never got sick.

We have travelled on land tours, to Russia, India, Africa, South America, China and never got sick, except for a cold. This ship is dirty and needs to be cleaned thoroughly before setting sail again.

ID
#1381128 Review #1381128 is a subjective opinion of poster.
Location
Wilmington, Massachusetts
Service
Cruisesonly Cruise Booking
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Price reduction

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girlfriend cruise

You guys have always been great i have been on 2 a year for 30 years ...Problem girlfriend will be traveling on a Ukraine passport we plan to go as soon as the Corona BS is over she is a cardiovascular surgeon and can take care...

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